30-Day Return Window:

- For In-stock Products:
you can return the order within 30 days of receipt for a full refund.
-- For Custom Products:
you can return them for repair or request a full refund only if there is a quality issue. All returns must be approved before being sent back to us.

Refund Conditions

- In-stock Products:

• The item must be in the same condition as when you received it.
• The item should be unused and in its original packaging, including any gifts.
• You must contact us to get approval before sending the item back.

- Custom Products:

• The return is accepted only if there is a verified quality issue or if the product does not meet the specified customization requirements.
• You must contact us for approval and to verify the issue before sending the item back.
• Start a Return and Exchange

Start a Return and Exchange

Contact Us for Approval:
Before sending any items back, please contact us to get approval for your return or exchange. You can reach us via [contact method, e.g., email or phone].

Prepare Your Item:

• - For In-stock Products:
  Ensure that your item is in the same condition as when you received it. It should be unused and in its original packaging (including any gifts).
• - For Custom Products:
  Ensure that the return meets the conditions agreed upon, either due to a verified quality issue or a failure to meet your specified customization requirements.

Shipping:

• - For In-stock Products:
  You will be responsible for the return shipping costs. Use a reliable shipping service with tracking to send the item back to us.
• - For Custom Products:
  If the return is due to a quality issue on our part, we will cover the return shipping costs. Please use a shipping service with tracking.

Refund or Exchange:

• - Refunds: Once we receive and inspect your return, we will process your refund using your original payment method. This may take 2-7 business days to reflect in your account.
• - Exchanges:
  For exchanges, after we receive and approve your return, we will issue a personalized code for store credit. You can use this code to select a different item. Note that all exchanges are final.

Non-returnable Items:
Gifted items are non-refundable, and gift cards cannot be canceled or returned.

If you are eligible and wish to initiate a return or exchange, please contact us at
support@lefengjewelry.com
with the following information, and we will assist you in completing the necessary steps: